You can simply reach out through our contact form in service page or email/phone mentioned in contact page. Once we connect, we’ll schedule a discussion to understand your requirements.

Not at all. Whether you have a detailed plan or just an initial thought, we’ll help shape your ideas into a structured approach.

Sharing basic details about your brand and any specific expectations will help us guide you better from the start.

Yes, we provide FREE initial consultation sessions to understand your needs and recommend the best approach before we begin.

Depending on the complexity, we usually kick off within a few days to a week max. after finalizing the scope and agreement.

We conduct detailed discovery sessions, ask targeted questions, and review any existing brand material before defining the roadmap.

Our strategy phase includes market research, competitor analysis, goal-setting, timelines, and defining the creative direction.

Every plan is tailored. While we have proven frameworks, each strategy is customized to your brand’s specific needs.

As your inputs are reviewed at early stage we create a marketing/brand funnel process to ensure the plan matches your target along with projected insights and a proposal will be share within a day.

Absolutely. We encourage client involvement to ensure the strategy is aligned and effective from the start.

We start with design research with our design team, create mood boards, and develop design drafts that reflect your brand’s personality and share it with brand represenetative for approval.

Yes, we usually provide concept options before moving to work, allowing you to choose what best fits your vision. For logos, we offer 3 unique concepts with 2 complimentary revisions. For posters and portfolios, we share tailored design templates to ensure you have a strong foundation to select from.

We use industry-standard design and development tools like Adobe Creative Suite and Premium Ai tools.

We offer structured 3-rounds revision to refine the design based on your feedback until the outcome meets your expectations.

Source files are not included in the standard package, as they remain the property of Grafician. However, logo source files are provided as part of the package. For other projects, source files can be shared upon request at an additional cost.

We set realistic timelines at the start, track progress closely, work on agile manner and keep you informed of milestones throughout the project.

Yes, we provide regular weekly updates via email or scheduled calls to keep you in the loop.

Our work undergoes multiple quality checks, 3 stage internal reviews, and shared for client approvals via whatsapp group before being finalized.

Our executive will typically respond immediately or if engaged you can expect a response within 10 to 30 minutes during service hours.

We prepare a monthly or project planner that includes design concept references and content finalization, ensuring clarity before we begin the actual work.

Deliverables are shared digitally in the required formats through dedicated links or platforms such as Whatsapp, Email, Google Drive, Slack, OneDrive, and Wetrasnfer as required.

We maintain a backup of project files for a maximum of 3 months from the date of delivery. Beyond this period, files may not be retrievable

We accept UPI, bank transfers, credit/debit cards, and secure payment links. Payments made via generated payment links carry an additional 3% processing charge.

Yes, absolutely. An official invoice/receipt will be provided within 24 hours for every payment made.

Yes, we require a 50% advance to confirm your booking. The remaining 50% balance is due upon stage wise completion of the project.

We do not offer EMI facilities. However, for social media retainers, payments can be made in two installments for added flexibility.

Yes, fees are transferable to another service if the transfer request is made before work has begun. However, if payment has been made and no inputs are provided within 30 days, services will be considered forfeited and cannot be transferred.

Yes, we provide a defined post-delivery support period of 1 month to address queries and minor adjustments.

Yes, we provide on-call guidance post delivery to ensure you can use the service/product efficiently.

Absolutely. We offer ongoing support and can update your designs or campaigns on an additional cost analysing the requirment or with an AMC signed.

Yes, we provide a guideline document or SOP to help you understand and manage the delivered service/product.

We prioritize your concerns and respond immediately. However, the actual resolution time may vary depending on your requirement, our ongoing projects and availability.

All services are valid only between the contract period as mentioned on the agreement and cannot be carried forward to further date/month. If required materials, inputs, or approvals are not provided on time, the work will be considered delayed from the client’s end and will not be delivered later. In such cases, the service will be treated as forfeited.

Once the work has been initiated, cancellations are not permitted. Your fees can be transferred to another service, provided the transfer request is made before the work has commenced.

Yes, you are eligible for a partial refund if the cancellation is made after the contract is signed but before the work has started. A 30% fee will be retained as a cancellation charge. Once the service has commenced, no refund will be applicable.

In such cases, we will review the project details and take corrective action, which may include revisions, adjustments, or partial refunds depending on the situation.